Market HistoryHistory3d ago
How One NZ went from two system upgrades a year to 518 | Amazon Web Services
Amazon Web Services · via YouTube
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About this video
A million calls a month. Nearly one third of them never reaching the right place. For One NZ, that was the distance between a customer calling in and actually being heard, and a system that could only improve twice a year couldn't close it. This is the story of how One NZ rebuilt their customer experience on Amazon Connect and turned two chances a year to get it right into 518. In New Zealand, business runs on trust…
Companies mentioned
AMZNAmazon.com Inc.
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